Online
Service Market
Our products sell well in more than twenty provinces, cities, and autonomous regions across the country, and we are actively expanding into international markets on the basis of consolidating the domestic market. Currently, our products have successfully been exported to multiple countries and regions, continuously expanding our market coverage. We always adhere to the business philosophy of 'Quality First, Service Supreme' and continuously enhance the international competitiveness of our enterprise through excellent product quality and high-quality service. In the future, we will continue to deepen our global market efforts, committed to providing better quality products and services to customers around the world.
Service Types
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Initial Communication and Requirement Confirmation
Contact and Consultation
Customers can contact us via phone, email, or online platforms to express their cooperation intentions and needs. We will assign a dedicated account manager for initial communication to understand the customer's basic requirements and project background.
Requirement Analysis
Our professional team will thoroughly analyze the customer's needs, including product specifications, technical requirements, delivery time, etc., to ensure a clear understanding of customer requirements.
Solution Design and Quotation
Solution Design
Based on customer needs, our engineers and designers will provide detailed product solutions, including technical parameters, design drawings, and material selections. We will also consider the customer's special requirements for necessary adjustments and optimizations.
Quotation and Contract
After confirming the solution, we will provide a detailed quotation and contract terms, including price, delivery time, payment conditions, etc. After the customer reviews and agrees, both parties will sign a formal contract.
Production and Quality Control
Production Preparation
After the contract is signed, we will prepare for production according to the contract requirements, including material procurement, equipment debugging, and production planning.
Production Implementation
During the production process, we will strictly follow the design plan and quality standards. Each production link will undergo strict quality control to ensure that the products meet the requirements.
Quality Inspection
After production is completed, we will conduct a comprehensive quality inspection of the products, including performance testing, dimensional checks, and appearance inspections, to ensure the product's qualification and reliability.
Delivery and Logistics
Packaging and Shipping
Products that pass inspection will be professionally packaged to ensure they are not damaged during transportation. We will arrange suitable logistics methods to deliver the products to the customer's designated location according to the agreed delivery time in the contract.
Logistics Tracking
We provide logistics tracking services, allowing customers to check the transportation status of the products at any time, ensuring timely receipt of goods.
After-sales Service and Support
Customer Feedback
After product delivery, we will proactively contact customers to understand the product usage situation and collect customer feedback.
Technical Support
If customers encounter any technical issues during use, our technical team will provide timely support and solutions.
Long-term Cooperation and Relationship Maintenance
Regular Communication
We will maintain regular communication with customers to understand changes in their needs and market dynamics, providing ongoing services and support.
Cooperation Evaluation
We will conduct regular cooperation evaluations, analyzing experiences and issues in the cooperation process to continuously optimize our services and processes.
Value-added Services
We will provide value-added services based on customer needs, including market consulting, technical training, and product upgrades, to further enhance the value of cooperation.
Cooperation Process
Quality Assurance Service
The warranty period for ordinary cables is 5 - 7 years. The warranty period for high-quality special-purpose cables can be extended. The warranty mainly covers quality issues of the cables themselves and does not include failures caused by non-quality factors.
Installation Guidance
The cable company will send professional technicians to the construction site to provide guidance, ensuring the correct laying and connection of cables. Additionally, technical training is offered to help customers understand cable performance and installation precautions.
Fault Troubleshooting and Repair
The after-sales team responds quickly when customers report cable faults. Through communication and professional equipment, they troubleshoot to identify the problem. Based on the inspection results, corresponding repair solutions are provided to ensure the repair quality meets industry standards.
Regular Follow-ups
The cable company conducts regular follow-ups with customers, with frequency based on customer type and purchase volume. Large customers are visited quarterly, while ordinary customers are visited every six months or annually. Follow-up content includes cable usage conditions, potential issues, and customer satisfaction, as well as collecting feedback to improve products and services.
Emergency Response
The cable company has established emergency response plans, especially for hospitals and data centers, to ensure quick restoration of power supply. A 24-hour response mechanism is in place, allowing the after-sales team to promptly organize personnel and equipment for emergency repairs, minimizing losses.
WhatsApp
Email
Toll-Free Number
Phone
WeChat
WhatsApp
Email
WeChat
Contact
You can contact us through the following four methods, and we will get in touch with you immediately after receiving your inquiry!
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